The challenge
Paying creators meant working across invoices, Xero and multiple bank accounts. Every payment run was put together by hand, and checking who had been paid meant going back through all three.
Most creators are new to the agency for each campaign, so every payment run started with collecting bank details and checking invoices from people the team had never paid before. Payments went out in several currencies, and each one had to be keyed into the books by hand.
“What was previously a manual process across invoices, Xero and multiple bank accounts is now managed through one workflow.”
Shira JeczmienCEO, Screenshot MediaWhat changed
Creator invoices now come into StrideHQ, where each one is checked and matched before it reaches the payment run. The team reviews the run once and approves it, and creators are paid in their own currency.
Every payout is reconciled to Xero, so the books match the payment run without anyone re-keying it.
The result
Screenshot Media's team spends 70% less time managing creator payments. What was a manual process across several systems is now one workflow.
Creators get a payout confirmation automatically, so the team no longer fields "has it been paid?" emails. A bounced payment is retried in a click instead of rebuilding the run, and finance reconciles from Xero rather than from bank statements.