Client Terms and Conditions

StrideHQ provides a software platform for managing creator engagements, including invoice intake and approval workflows, compliance workflows, contract scanning, audit trails, and payment orchestration.

The Services are provided on a subscription basis as set out in the Order Form. In the event of conflict, the Order Form prevails over these Terms.

All payment execution, foreign exchange and safeguarding of funds is carried out by the Payment Provider under its own terms of service, which the Client must accept directly. The Client's contractual relationship in respect of payment execution is with the Payment Provider.

StrideHQ does not hold, control or safeguard Client funds or Creator funds at any time. StrideHQ transmits payment instructions to the Payment Provider on the Client's behalf as directed through the Platform.

The Client is responsible for maintaining sufficient funds with the Payment Provider to settle approved payments. StrideHQ is not responsible for delays, failures, holds or reversals effected by the Payment Provider or by any bank in the payment chain.

The Payment Provider may delay, hold or decline payments, or restrict access to funds, in order to conduct compliance, fraud, sanctions or anti-money laundering reviews, or where required by law or its regulators. StrideHQ cannot require the Payment Provider to release funds or complete a review within any timeframe, and is not liable for any loss arising from such holds, reviews, declines or restrictions.

The Client must register an account, provide accurate and current information, and keep it updated.

The Client must complete, and must procure that relevant Creators complete, any know-your-customer (KYC) or know-your-business (KYB) verification required by StrideHQ or the Payment Provider, and authorises StrideHQ and the Payment Provider to make identity and sanctions checks against third-party databases for this purpose.

The Client is responsible for all activity under its account credentials and must notify StrideHQ promptly of any suspected unauthorised access. The Client must ensure its users keep credentials confidential and use any multi-factor authentication we require.

The commercial relationship between the Client and each Creator, including any agency, brand or campaign contract, is solely between those parties. StrideHQ is not a party to, and has no liability under, any such contract.

Any dispute regarding deliverables, quality, engagement terms or amounts owed is between the Client and the Creator. Approval of an invoice in the Platform constitutes the Client's instruction to pay; StrideHQ does not verify the underlying commercial entitlement.

The Compliance Tools provide workflow support, record-keeping and informational outputs only. They do not constitute legal, tax, accounting or regulatory advice, and StrideHQ does not act as the Client's tax agent, legal adviser or compliance officer.

The Client remains solely responsible for its own compliance obligations, including determinations of employment status under the off-payroll working rules (IR35), reporting obligations under DAC7 or equivalent UK reporting rules, VAT treatment, and withholding obligations. The Client should obtain independent professional advice where appropriate.

StrideHQ does not warrant that use of the Compliance Tools will satisfy any legal or regulatory obligation of the Client.

The Client shall pay the fees set out in the Order Form. Unless stated otherwise, fees are in pounds sterling, exclusive of VAT, and payable within 30 days of invoice.

Late amounts bear interest at 4% per annum above the Bank of England base rate, accruing daily. StrideHQ may suspend the Services on 14 days' written notice if undisputed fees remain unpaid.

Fees are non-refundable except as expressly stated in these Terms or the Order Form. Payment Provider charges (including FX margins and transfer fees) are separate and are governed by the Payment Provider's terms.

Each party shall comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

In respect of Creator personal data processed on the Client's behalf through the Platform, the Client is the controller and StrideHQ is a processor, acting under the Data Processing Agreement. Where StrideHQ or the Payment Provider processes personal data for its own compliance obligations (for example AML screening), it does so as a controller.

StrideHQ's Privacy Policy describes its processing as a controller.

StrideHQ and its licensors own all intellectual property rights in the Platform and Services. The Client is granted a non-exclusive, non-transferable licence to use the Platform for its internal business purposes during the subscription term.

The Client owns Client Data and grants StrideHQ a licence to host and process it to provide the Services, to comply with law, and, in aggregated and anonymised form only, to improve the Services.

StrideHQ warrants that it will provide the Services with reasonable skill and care.

Except as expressly stated, all other warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law. StrideHQ does not warrant that the Services will be uninterrupted or error-free, or that outputs of the Compliance Tools are complete or accurate for the Client's specific circumstances.

Nothing in these Terms limits or excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot lawfully be limited or excluded.

Subject to clause 15.1, neither party is liable for loss of profits, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.

Subject to clauses 15.1 and 15.2, StrideHQ's total aggregate liability arising in connection with these Terms in any 12-month period shall not exceed the fees paid or payable by the Client under the Order Form in that 12-month period.

StrideHQ has no liability for acts or omissions of the Payment Provider, any bank, or any other third party in the payment chain, or for the Client's own compliance determinations.

These Terms commence on the date of the Order Form and continue for the subscription term stated in it, renewing as stated in the Order Form.

Either party may terminate on written notice if the other commits a material breach not remedied within 30 days of notice, or becomes insolvent.

StrideHQ may suspend the Services where required by the Payment Provider, a regulator or law, or under clause 10. StrideHQ will give as much notice as reasonably practicable and lawful.

On termination, the Client's access ends and StrideHQ will, on request within 30 days, provide an export of Client Data in a standard format, after which StrideHQ may delete Client Data except as retained to comply with law (including AML and tax record-keeping obligations).

Neither party is liable for delay or failure caused by events beyond its reasonable control.

The Client may not assign these Terms without StrideHQ's prior written consent. StrideHQ may assign to an affiliate or in connection with a corporate reorganisation or sale.

These Terms, together with the Order Form and any referenced policies, constitute the entire agreement between the parties in relation to their subject matter.

No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

If any provision is found invalid, the remainder continues in force.